Council Tax

Rent Arrears

Sundry Debts

Non Domestic Rates

Housing Benefit Overpayments

Saves your organisation time and money

Easy to use and learn

The Corporate Module is compliant with the Citizen's Account Initiative.  It enables all related accounts to be linked together to create a true Citizens Account which can be used to manage payments and recovery

Corporate approach to arrears management eliminates multiple debts spread across departments and provides a consolidated view of arrears

Cases are assigned to Recovery Profiles that reflect their circumstances and ensures that the most suitable recovery approach is taken

Case Assignment to individual Case Officers allocates responsibility

The Integrated Diary function allows all planned “follow up” activities to be easily managed

Recovery strategies can be accurately monitored, reported and refined, over time, to improve effectiveness

Modules for each specific debt type are available, (eg. Council Tax, Rents, Non Domestic Rates, Sundry Debts and Housing Benefit Overpayments) allowing the system to be customised to deal with any organisations’ arrears recovery requirements

Voluntary client arrangements can be negotiated, recorded and then monitored automatically, which substantially reduces the time manual maintenance would require

The Direct Deductions module identifies eligible benefits cases and maximises the level of direct deductions received. This feature has already demonstrated significant increases in the revenue collected and the additional revenue from this approach can normally more than cover the cost of the system

The Income/Expenditure assessment tool ensures that voluntary debtor arrangements are as realistic as possible, increasing the likelihood of cooperation and improved collection rates

Automated document production, allows standard documents to be issued quickly and efficiently, using Word

External agencies can be allowed remote access to the system which ensures they have up to date information and increases the efficiency of the overall process

Cases passed to external agencies can continue to be monitored in respect of recovery achieved, allowing effectiveness of external agencies to be gauged independently

Effective Management Reporting by reports and graphs allows the necessary management decisions to be taken to improve the service to clients.

Significant reductions in the time and effort required to administer each arrears case can be achieved.

Existing staff resources can utilise their time in a more efficient and effective way to provide better recovery results for the council.

The system is available on either, the traditional license and support fee basis, or the more easily budgeted fixed implementation cost and monthly rental option, which does not require a capital budget.