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 Welfare
Rights Case Management
The Welfare Rights Case Management
System is a unique solution, which enables multiple
services and agencies to collaborate effectively in
order to provide the overall advice and support
required by those in need.
Advantages
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Saves your
organisation time and money
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Easy to use
and learn
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Allows
different teams or agencies, providing different
aspects of advice and support to the same client, to
collaborate securely using the same system,
improving the overall efficiency of the service
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Comprehensive
built-in Money Advice, Benefits Advice, Claim and
Appeal facilities
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Campaigns and
initiatives can be easily created and managed with
resulting outcomes recorded
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Profile
clients by Age, Gender, Ethnicity, Marital Status,
Employment, etc. in order to analyse the needs of
each group and provide a more effective, client-
specific service
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Case
Assignment to individual Case Officers allocates
responsibility
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Integrated
Diary function allows all follow-up activities to be
easily managed
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Automated
document production allows standard documents to be
issued quickly and efficiently, using Word
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Effective
Management Reporting by reports and graphs allows
the necessary management decisions to be taken to
improve the service to clients
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Internet
access via either VPN or Windows Terminal Server
allows secure remote access to the system
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Best Value
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Significant reductions in the time
and effort required to administer each welfare
rights case can be achieved.
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Analysis of caseloads and Income Gain
allow management to assess the effectiveness and
benefits of the service provided.
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Affordable
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The system is available on either,
the traditional license and support fee basis, or
the more easily budgeted fixed implementation cost
and monthly rental option, which does not require a
capital budget.
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For
more information,
please consult
our Welfare Rights Case Management brochure
available to download
here. If you
would like further information, please don't
hesitate to phone our sales team on
0141 582 1240
or Contact Us.
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Money Advice
Each client's debts can be recorded,
income/expenditure assessed based on standardised
templates, and payments allocated against priority
and non-priority debts.
Centralised Database
All case details and related
information are held on a single centralised
database. This allows quick and accurate
management reporting of the full caseload at all
times.
Team Reporting
With multiple teams/resources
accessing the same cases, it is a key issue to
ensure that the team receives credit for the
casework they have undertaken. WRCM identifies
which team is responsible for the individual
elements of each case and ensures the credit is
assigned appropriately.
Document Archiving
Each document generated is logged in
the document history and stored in the central
database for easy retrieval and review.
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