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Support Services
Merchant
Software limited will provide ongoing support of newly
developed systems or the support of legacy systems
designed either in-house or by a third party.
Support Agreement
All of the
application support provided by Merchant Software
Limited is undertaken on the basis of a Support
Agreement. This
agreement defines the application and / or system to
be supported and the services which are to be provided
by Merchant Software Limited.
Support Services
The services
provided under the terms of the Support Agreement are
normally defined as an agreed number of days for the
year which can be called upon as required by the
client. This arrangement allows the Client to call
upon different skills at different times as required
to resolve any support issues which arise.
Support Scope
Merchant
Software Limited have recognised that support can be
required for a wide range of issues which affect the
operation of a system which is why Merchant Software
Limited is happy to provide not only problem solving
support but also assistance in the re-documentation of
systems, the enhancement of the system and migration
of the system to more up to date platforms.
For
more information,
please contact
our sales team on
0141 582 1240
or Contact Us.
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